For a long time, designers ruled the online world. They set the boundaries, literally, for all others, including their clients, to live within. All content, all meaning, all possibility for companies and their customers rested within the grid like crates of blue hued web screens that dominated – no, dominate – the corporate online conversation.
Words, in illegible type, arranged rather than poured, suffered rather than celebrated, were simply the stuff clients supplied, written most often by the nearest intern or mid level manager.
These sites were short lived, as has been the reign of the designer as god. Because just as advertising developed and deepened, so has the consumer hunger and corporate awakening about the value of smart language, effective writing and multi dimensional communications that connect the vocabulary and brand presence with the consumer expectation and product and service attributes. Websites are finally being truly understood for what they are, a grand, flexible cousin of the direct response so ghetto-ized in the late ’80′s. Websites are at their best when they are built, designed, written and implemented by a team who understands that with each page of a site, each word, each especially chosen element, a smarter consumer is persuaded, engaged and excited by the conversation and the experience.
This is the new site world. Words. Design. And outstanding products and services. All served up to a loyal audience, discerning yet gracious; impatient yet absolutely on board when you bring your best to the table.